All our fabrics, including silks, are machine washable. We advise a cool wash to maintain the quality of the fabric but they can sustain a hotter wash if desired. Similarly, we advise to dry flat or in a cool tumble dryer if required. This will keep the garments looking as good as new.
SIZE & FIT
All brands use differing measurements so it may be of help to have a look at our guidelines on sizing. Our fabrics are gorgeous and stretchy and so some designs can cover multiple sizes. Therefore we use S, M and L.
In some cases where the cut is more generous, we use S/M and M/L. We think it’s better to measure yourself with underwear on to get a truer idea of fit.
Here are a couple of other tips to help you measure:
Bust: Always measure around the fullest part of the chest.
Waist: Measure the natural waistline which is the narrowest part of the upper body.
Hips: Measure around the fullest area of the lower body.
Inside seam: Measure the inside leg from the crotch to 2 inches below the ankle bone.
If you are still unclear and would like some advice on fit please call us on 01252 337670 and we will be more than happy to help.
DELIVERY & RETURNS
We are happy to offer free delivery on all our UK orders. If in the unlikely event you feel it necessary to return an item please download and complete the returns form. Enclose the form along with the returned item in the reusable postal bag and post back to us. You are entitled to a full refund on the product up to 21 days from despatch. If returning an item we can only refund the amount due if the item is in perfect condition with all hang tags and packaging attached. We aim to process all refunds within 10 working days of receipt. We will send an email confirming the transaction once it has been made. If you are exchanging an item please contact us with the item name and code so we can send out the exchanged item as quickly as possible and to re confirm the delivery address.
COLLECTION FROM OFFICE
Items can be collected from the office during office hours (10am – 5.30) Please contact us via email or phone to arrange a collection time . Office Address: Harpers House, Harpers Road, Ash, Surrey, GU12 6DB.
We will charge a flat rate of £12.00 for however many items are ordered to Europe. A flat rate of £15.00 to the Rest of World for however many items are ordered. Any import duties which may arise due to shipping and returned items will need to be covered by the customer.
Please contact Anneli at email@example.com or phone 07554 429 451
TERMS & CONDITIONS
TRADE DESCRIPTION ACT
We have taken as much care as possible to ensure that our garment descriptions and specifications are correct. However, there may be a slight variation on colour of the true garment to that of the colour reproduction online.
Payment for orders are made at the point of sale, and not at the point of despatch. All prices include VAT. When making a purchase, you will be authorising Monks On Vacation to submit information to the relevant third party for credit card authorisation, including validation and authorisation by the issuing credit card or bank. If authorisation is declined for any reason, Monks On Vacation cannot be held liable for any delay in the despatch or non-delivery of the product. We will charge any international orders in GBP pound sterling at the exchange rate at that time, and will be charged or converted by the chosen credit card company used.
CANCELLATION OF ORDER
Unfortunately,we are unable to cancel an order when it has already been processed and shipped. However we are more than happy for you to follow the returns policy when you receive the goods and ensure you get a refund as soon as possible. Please contact us on 07554 429 451 for any further advice or information.
WITHDRAWAL OF PRODUCTS
We may occasionally remove or edit products and prices. On very rare occasions we may also need to refuse to process a transaction.
MEDIA CODES DISCLAIMER
If you have a media code use please bear in mind there may be an expiry date and can’t be used alongside any other sale or promotional offers.
If you have given us instructions to leave purchased items in a specific place for delivery, Monks On Vacation can’t be held responsible if those goods go missing or are stolen.
If a product sells out before we’ve been able to update stock levels online we will notify you as soon as possible and happy to issue you a refund.
UNSUBSCRIBING CATALOGUES OR ELETTERS
Simply send us an email to a@monksonvacation or unsubscribe following the link on the newsletter.
- PERSONAL INFORMATION ACT
We only require you to give personal information when you are required to check in to make a purchase at the checkout area of the site. At this point details such as name, mail and email addresses will be asked for so you can be identified for product orders or enquiry responses. This information is stored in our secure data base.
Any information collected regarding payment will be made and held on a separate, secure payment site and will not be disclosed to any third party.
We may contact you either by post,email or telephone mainly as customer service tool to follow up any issues regarding orders or in a response to an enquiry. We will only send marketing or promotional emails if you agree to it, or when registering with our newsletter. We will not pass on your e-mail address to any other company for marketing purposes.
- DATA PROTECTION ACT
Our data collection and storage is governed by the rules of the UK data protection act and associated legislation.
- THIRD PARTY RELATIONSHIP
We may disclose your personal information to third parties who perform functions on our behalf such as shipping, fulfilling orders, processing payments, carrying out promotional services or data management. We will only provide these companies with the information which they need to carry out their services and they will not be permitted to use the information for other purposes. In certain circumstances we may be obliged to disclose personal information relating to you to third parties, for example, in order to conform to any law or legal requirement, to prevent and detect fraud and/or to protect and defend our rights and property.
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